FAQs

FAQs

Do I recieve Invoice An Invoice For My Orders?
Yes, you will receive an email(if you provide it) after you will place your order. Please check SPAM folder if you can’t see the mail.
How Can I Place An Order?
Open Ctexs.pk on your mobile or desktop browser Put the item title on “Search Bar”. Click on the image of your desired item & Click on “Add to cart”. Click on “View Cart” (change quantity if required) & click on “Checkout Button”. Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address). Confirm the order details and Click on “Place Order”. Your Order number will appear on your screen. -Congratulations! your order has been placed and you’ll get your receipt on Email.
Which Payment Methods Are Accepted In The Online Shop?
Currently we only offer Cash on Delivery.
How Long Will Delievery Take?
The delivery usually takes 3-4 working days but due to some circumstances it might get delayed to 7 working days
Do Ctexs Deliver Orders Outside Pakistan?
Unfortunately, we are not offering international deliveries at this time
Refund During Sale Promotion?
Please be aware, During Promotion, No refund & exchange are allowed Online refunds will be processed after promotion.
How Can I Track My Delievery?
Once you have placed your order, we will email you a Customer Order Number. With the help of this number, you can track your order.
What is the return Period of a Product?
You are eligible to return or exchange the product if your fulfill our return and exchange policy with in 7 days.